Returns Policy

At VANTAGEPORT TRADING CO., LIMITED, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process. Please review our Returns Policy below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, unwashed, and in the same condition as you received it.
• The item must be in its original packaging, with all tags attached.
• You must initiate the return within 30 days of receiving your order.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

• Intimate apparel (e.g., lingerie, swimwear).
• Gift cards.
• Sale items or clearance items, unless defective.

3. How to Return an Item

To initiate a return, please follow these steps:

1. Contact us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
2. We will provide you with instructions on how to return the item(s) and, if applicable, a return authorization number.
3. Once we receive your return, we will inspect the item(s) and confirm that it meets the return eligibility criteria.

4. Return Shipping

You are responsible for the cost of return shipping, except in cases of defective or incorrect items. We recommend using a trackable shipping service to ensure your return reaches us. We are not responsible for lost or damaged returns.

5. Refunds

Once your return is processed and approved, we will issue a refund to the original payment method. Please note that shipping costs are non-refundable.

• If you paid via credit card, the refund may take 5-10 business days to reflect on your account, depending on your bank or card issuer.
• If your return is not approved, we will notify you and offer an exchange or store credit as an alternative.

6. Exchanges

If you would like to exchange an item for a different size or color, please contact us to discuss availability. If the requested exchange is available, we will arrange for the new item to be sent to you. You will need to return the original item first.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with a description and photos of the damage or defect. We will gladly offer a replacement or refund for damaged or defective items.

8. Contact Us

If you have any questions or concerns about our Returns Policy, please contact us at:

Email: [email protected]